An Adweek article way back in March (and found online here) details the architectural design decisions involved in three well-known ad agencies; Mother (London), JWT, and TBWA/Chiat/Day, as well as Google. The common themes include collaboration, private v. public space, and “openness” – fewer walls/transparent walls.
Quoting the article, “Assembly-line cubicles and closed-door offices have decreasing relevance in a workplace changed by mobile technology and new business priorities that demand greater collaboration.”
What I find odd, though, is that in all the openness, people have to work quietly alongside others, trying to concentrate on their own work. The very atmosphere that is meant to foster collaboration and face-to-face communication is at the same time very distracting, disturbing creative reaction.
Quoting Clive Wilkinson, whose firm designed all the offices featured in the article, “The more mobile our tools become… the more people will be doing their concentrated work away from the office and their collaborative work in the office.” Wait. Isn’t work the one place we are supposed to be able to, um, work? Are creatives supposed to go to a coffee shop or head home every time they need to concentrate? This, too, is an office design requirement.
The article isn’t the most cohesive I’ve seen, though it offers some interesting, if not completely compatible insights.