Communication Tools and Levels of Interruption
Chris Brogan has a great post in which he asks, ”Have you ever stopped to consider how various communication tools impact the person receiving the communication? Have you ever thought about the various friction and interruption costs of various products?” He suggests determining:
- How important your message is.
- How quickly you need a response.
- How willing you are to interrupt the other person.
Every workplace needs to train its employees to ask such questions and establish guidelines. And if possible, allow times for employees to go off-line and actually get some work done.
Based on the number of comments, the article seems to have struck a nerve. Check it out.
